Things to look out for, before PURCHASING a Digital Lock in Singapore
If you happen to browse through the internet, you will notice there are different companies offering different prices and each claimed that their lock is the best
Most of them, throw discount or force their way to install a digital lock which is not suitable for your door.
They do not care about
1. Your door appearance after the installation
2. Your warranty and support for break lock services
3. Door Alightment Issues
4. Key replacement if you loose or want to duplicate the key
5. Security of your lock when it comes to programming
6. HIDDEN clauses stated in their invoice to void your warranty in many ways
Therefore, when your lock is faulty, 95% of any companies in Singapore will had ways to make you pay even though you are under warranty.
Hence, you may read up my guide before purchasing from any companies in Singapore.
Most of them, throw discount or force their way to install a digital lock which is not suitable for your door.
They do not care about
1. Your door appearance after the installation
2. Your warranty and support for break lock services
3. Door Alightment Issues
4. Key replacement if you loose or want to duplicate the key
5. Security of your lock when it comes to programming
6. HIDDEN clauses stated in their invoice to void your warranty in many ways
Therefore, when your lock is faulty, 95% of any companies in Singapore will had ways to make you pay even though you are under warranty.
Hence, you may read up my guide before purchasing from any companies in Singapore.
1. Replacement / Duplicate of Keys
(Always choose a digital lock that comes with a mechanical key )
It is highly recommended to purchase a digital lock that comes with a mechanical key.
You don't have to bring along with you but place it in your car or relative place, Somewhere you can reach but not so often
All the companies in Singapore can promise you ,
1. They will rescue you whenever your lock is spoiled
2. The reliability of the lock and there is no need for key
However, if you got lock outside and there is no key to overwrite the system, do you know how long it will take for any companies to execute locksmith service? Total Time Taken is 4-5 Hours
Break Lock Process - 1 Hour to travel from any part of Singapore to your place
- 1.5 hours to destroy the lock
-30 minutes to replace a new lock
Unable to execute after 10pm
( No Drilling can be done as it will be extremely loud, most neighbor will complain to the condo management or report to police to stop your break lock process)
Total time taken will be 3-4 hours. The new set of digital lock used to replace is chargeable in most cases as dealers will use the following reasons to void your warranty
Note: Chinese New Year, Christmas or Peak Season (Oct - Feb) Time taken to execute break lock service will take longer as most installers in Singapore will prioritize installation instead of servicing the lock
Note: Parallel Importers are unable to Duplicate or Replace the key cylinder. if you lose the key, they can only sell you the front unit at a discounted price
You don't have to bring along with you but place it in your car or relative place, Somewhere you can reach but not so often
All the companies in Singapore can promise you ,
1. They will rescue you whenever your lock is spoiled
2. The reliability of the lock and there is no need for key
However, if you got lock outside and there is no key to overwrite the system, do you know how long it will take for any companies to execute locksmith service? Total Time Taken is 4-5 Hours
Break Lock Process - 1 Hour to travel from any part of Singapore to your place
- 1.5 hours to destroy the lock
-30 minutes to replace a new lock
Unable to execute after 10pm
( No Drilling can be done as it will be extremely loud, most neighbor will complain to the condo management or report to police to stop your break lock process)
Total time taken will be 3-4 hours. The new set of digital lock used to replace is chargeable in most cases as dealers will use the following reasons to void your warranty
Note: Chinese New Year, Christmas or Peak Season (Oct - Feb) Time taken to execute break lock service will take longer as most installers in Singapore will prioritize installation instead of servicing the lock
Note: Parallel Importers are unable to Duplicate or Replace the key cylinder. if you lose the key, they can only sell you the front unit at a discounted price
2. Types of Warranty ( Parts / Labor Warranty)
Warranty determines the price retailers can offer you as it is measure by the amount of risk they are taking
One Year Parts Warranty - Parallel Importer
Most Parallel Importers only provide Parts Warranty, they do charge for servicing and charge up to $200 for break lock service
They do not provide full warranty or give you 2 years warranty is because, those locks they brought in from Korea are not suitable for Singapore as the lockset are completely different
As a result, door alightment problem will happen within a year.
If the lock is faulty, break lock services is extremely expensive and therefore parallel importers will pass all these cost to the consumers.
Two years Full Warranty (Parts + Labor) Singapore Distributors
For Samsung or Yale Digital Lock, that is sold by the local distributor. Warranty is covered from manufacturing defects for parts and labor. If the device is faulty, both our companies and local distributor will work hand in hand to solve the problem for free within the 2 years warranty
However, self inflicted damage like lost of key, forgot password, lost of card, quarrel with family members and got lock outside of the house are not covered in the warranty scheme
One Year Parts Warranty - Parallel Importer
Most Parallel Importers only provide Parts Warranty, they do charge for servicing and charge up to $200 for break lock service
They do not provide full warranty or give you 2 years warranty is because, those locks they brought in from Korea are not suitable for Singapore as the lockset are completely different
As a result, door alightment problem will happen within a year.
If the lock is faulty, break lock services is extremely expensive and therefore parallel importers will pass all these cost to the consumers.
Two years Full Warranty (Parts + Labor) Singapore Distributors
For Samsung or Yale Digital Lock, that is sold by the local distributor. Warranty is covered from manufacturing defects for parts and labor. If the device is faulty, both our companies and local distributor will work hand in hand to solve the problem for free within the 2 years warranty
However, self inflicted damage like lost of key, forgot password, lost of card, quarrel with family members and got lock outside of the house are not covered in the warranty scheme
3. Different Lockset + Function (Local Set)
Local Samsung lockset, comes with double lock mortise, 5 keys and require old password to change to a new password for security purpose
Most important for several model like Samsung SHS 5230 / Samsung p718 have 10 user passwords and able to upgrade their software
For parallel import locks, only 1 password and no upgrading of firm ware
Note: the parallel import lockset is different and will cause door alightment problem which is chargable
Most important for several model like Samsung SHS 5230 / Samsung p718 have 10 user passwords and able to upgrade their software
For parallel import locks, only 1 password and no upgrading of firm ware
Note: the parallel import lockset is different and will cause door alightment problem which is chargable
4. 100% Compulsory to install Door Closer
All the digital lock companies in Singapore will void your warranty if you did not install door closer
If you did not install door closer, the digital lock will spoil due to heavy slamming of the door.
However, after installing the door closer, it will ensure your digital lock motherboard from damaging or miss alightment of batteries
This clauses is indicated in all the companies invoice.
Some of the customers refuse to install the door closer as they think it looks ugly and those salesman sell them the digital lock despite warning them about the consequences.
Therefore, when the lock is faulty, they will void the warranty due to exemption clauses
I had installed a door closer ever since I bought my first digital lock and it is still serving me well after 5 years. Yale YDR 4110 Digital Lock
If you did not install door closer, the digital lock will spoil due to heavy slamming of the door.
However, after installing the door closer, it will ensure your digital lock motherboard from damaging or miss alightment of batteries
This clauses is indicated in all the companies invoice.
Some of the customers refuse to install the door closer as they think it looks ugly and those salesman sell them the digital lock despite warning them about the consequences.
Therefore, when the lock is faulty, they will void the warranty due to exemption clauses
I had installed a door closer ever since I bought my first digital lock and it is still serving me well after 5 years. Yale YDR 4110 Digital Lock
5. Used Same Batteries and do not use rechargeable batteries
When your digital lock is running low batt, you need to replace all the 4 batteries together and with the same brand. Otherwise it will cause the battery leakage which will spoil the motherboard
Warranty will be void because of this
Also, do not use rechargeable batteries' or IKEA batteries. These batteries will damage the motherboard and also warranty will be void
For model such as Samsung SHS 5230 which can put 4-8 batteries. You may put only 4 will do as 8 batteries is for remote control or heavy usage.
Otherwise, it will burn your motherboard due to overpower supply. This is through experience
Warranty will be void because of this
Also, do not use rechargeable batteries' or IKEA batteries. These batteries will damage the motherboard and also warranty will be void
For model such as Samsung SHS 5230 which can put 4-8 batteries. You may put only 4 will do as 8 batteries is for remote control or heavy usage.
Otherwise, it will burn your motherboard due to overpower supply. This is through experience
CONCLUSION
The price differences compared to the parallel import digital locks is $100-300. However, the warranty, locks, function and support is completely different
MY DIGITAL LOCK , as an authorized dealer for Samsung & Yale Digital Lock can assure you the best deal within the purchase of that week.
Call us 3 days before hand when you are ready to purchase the digital lock as price changes every month
MY DIGITAL LOCK , as an authorized dealer for Samsung & Yale Digital Lock can assure you the best deal within the purchase of that week.
Call us 3 days before hand when you are ready to purchase the digital lock as price changes every month